When you rent a vehicle from Guided NZ, we may collect:
• Full name, phone number, and email address
• Residential address
• Driver licence details and licence photos
• Passport or identification if required
• Booking and rental history
• Payment and bond information
• Emergency contact details
• Accident or incident reports

Your information is collected for:
• confirming identity and licence validity
• processing bookings and payments
• managing insurance and damage claims
• contacting you regarding your rental
• handling traffic fines, tolls, parking infringements, or council penalties
• meeting legal and regulatory requirements

Guided NZ does not sell personal information. Information may be shared where necessary with:
• insurance providers
• payment processing companies
• booking platforms
• NZ Police, NZTA, councils, or enforcement authorities
• toll operators or infringement authorities

If traffic fines or violations occur during your rental, your details may be released to the issuing authority as required by law.

We take reasonable steps to securely store your personal information and protect it from unauthorised access, loss, or misuse.

Rental records and identification details may be retained for legal, insurance, accounting, and dispute resolution purposes as required under New Zealand law.

Under the Privacy Act 2020, you have the right to request access to your personal information and request corrections if necessary.

Our website may use cookies or analytics tools to improve booking functionality and website performance.

For privacy enquiries or data requests, please contact Guided NZ through the official business email or website contact form.

By renting a vehicle from Guided NZ, you acknowledge and agree to this Privacy Policy.