GUIDED NZ RENTALS

ULTRA-STRONG TERMS & CONDITIONS

Queenstown Version | Last Updated: January 2026

1. DRIVER ELIGIBILITY

Drivers must be at least 21 years old and hold a valid full driver licence for at least 12 months. International licences must be in English or accompanied by an International Driving Permit. Only drivers listed in the agreement may drive the vehicle. Unauthorised drivers automatically void ALL insurance and the renter becomes fully liable.

2. VEHICLE USE RESTRICTIONS

Vehicles must NOT be used for: racing, drifting, reckless driving, illegal purposes, off‑road driving, towing unless approved, driver training, or carrying dangerous goods. Commercial use (Uber, rideshare, delivery) is ONLY allowed if Guided NZ has approved this in writing.

3. CONDITION & RESPONSIBILITY

The renter accepts the vehicle in photographed condition. Guided NZ may rely on timestamped photos/videos taken before or after rental as proof of condition. The renter must: keep the vehicle secure, check oil, coolant, tyres, and warning lights. Damage caused by ignoring warnings becomes the renter’s responsibility.

4. SMOKING / CLEANING / PETS

Smoking or vaping inside the vehicle is strictly prohibited. Standard smoke cleaning fee: up to NZD $300. Excessive dirt, sand, stains, or odours may incur professional cleaning charges. Pets require prior approval.

5. PAYMENTS & SECURITY BOND

Full payment is required before release of the vehicle. A security bond will be held or charged. The renter authorises Guided NZ to charge their payment method for: insurance excess, tyre/windscreen damage, incorrect fuel, cleaning, late returns, tolls, and fines.

6. INSURANCE & LIABILITY

Insurance INVALID if: agreement breached, unauthorised driver, drugs/alcohol, reckless driving, incorrect fuel, water/flood damage, or leaving an accident scene. Renter pays ALL costs if insurance is invalid.

7. TRAFFIC FINES

The renter is fully responsible for all speeding, parking, council penalties, and tolls. Guided NZ may transfer details to authorities and charge an admin fee per notice, even if notices arrive after the rental ends.

8. GPS & MONITORING

Vehicles may contain GPS tracking for safety, theft protection, insurance compliance, and recovery. By renting the vehicle, the renter consents to this monitoring.

9. ACCIDENT & BREAKDOWN

The renter must notify Guided NZ immediately after any accident, damage, warning light, or breakdown. Police must be contacted where legally required. Failure to report promptly may result in full liability.

10. LATE RETURN

Late return without approval may incur hourly or full‑day charges. If the vehicle is abandoned, the renter must pay all recovery and storage costs.

11. CANCELLATIONS

48+ hours before pickup → Full refund | Within 48 hours → 50% refund | No‑show → No refund.

12. LEGAL JURISDICTION

These terms are governed by New Zealand law. All disputes fall under New Zealand courts.

13. ACCEPTANCE

By paying, signing, or taking possession of the vehicle, the renter confirms they have read and accepted these Terms and Conditions fully.